Thank you for choosing to stay with us at HOTEL ROYAL . Below are hotel policies and procedures; read them carefully. As our hotel guests, by reading and signing your hotel registration card at check-in or by booking a reservation on our website, you are agreeing to abide by our hotel policies and procedures.
Check-in time is any time after 3 PM (not guaranteed due to high volume of occupancy). If you arrive earlier we will be pleased to store your luggage until your room is ready. Guests will be required to present a valid credit/debit card upon check-in along with a valid form of identification. HOTEL ROYAL will make every effort to honor special requests if available and possible, upon your arrival. However, the availability of these items cannot be guaranteed in advance. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.
Check-out is at 12 PM. If you require a later check-out, please contact us before 10 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.
All pets are prohibited on property (a fine of $250.00 will be applied to the bill if a pet is discovered). “Service animals” are allowed with proper documentation that shows that they are legitimate service animals.
Guests must be 18 years or older to check in without a parent or legal guardian.
If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions.
NO IN-ROOM PARTY POLICY
Thank you for choosing HOTEL ROYAL. Although we love celebrations, we do not allow them in our guest rooms to ensure we can protect the hotel and our guests at all times. Most guest rooms per Fire code are for up to 2 guest’s maximum occupancy. We have a no disturbance policy in all guest room buildings. Any noise or reputed disturbance complaints will be investigated by our staff. In the event of a disturbance all non registered guests will be asked to leave the room. If the disturbance continues, the registered guest may be asked to leave the property without a refund. Additional fees may be applied if other guests were disturbed causing revenue loss. Any room damages will also apply.
Smoking of any kind, which includes medical marijuana and vaping, is strictly prohibited in all areas of the Hotels property including the fire escape and balcony in the back (a $250.00 fine will be applied for smoking in any of the rooms).
HOUSEKEEPING SERVICE REQUESTS
Please make sure if you need your room to be serviced by our housekeeping team to have the housekeeping sign placed on your door before 12pm. Your room is not guaranteed to be serviced if the sign is placed after 12pm. Thank you!
PARKING PASS POLICY
We provide parking for all of our guests for a low nominal fee of $8 per night. If your pass is not returned we will have to charge the price of the replacement for the parking pass. Please be mindful not to forget your pass upon check out. Thank you!
PAYMENT POLICY AND INCIDENTALS
Hotel Royal will charge the credit card on file for the entire cost of the reservation at the time of booking.
At check-in a $100 hold will be placed on your payment method through your departure date in the case that theft/loss of Hotel Royal property occurs, such as door keys, towels, pillows, bed linens, hotel furnishings, etc., or Including but not limited to any breakage or damages of Hotel Property incurred during your stay, or cleaning charges in excess of the normal level of cleaning. Remaining funds due back to your debited account will be released upon check-out, which may take 4-15 business days to process. Additionally, your financial institution may have a contracted amount of time before the funds are released back to you, which can take up to 15 business days.
We do not allow cash payments/transactions.
All hotel room reservations have a 48-hour cancellation policy unless otherwise noted. Any changes on packages or rates to your reservation must be done 48 hours prior to your arrival date. Reservations that are not canceled within 48 hours are subject to a charge of one night's stay plus tax. Any Refund due back to your debited account may take 4-15 business days to process, depending on your financial institution.
CREDIT CARDS POLICY
The 'Reservation Name' and credit card imprinted name must match. A physical swipe of the credit card must take place on property, with card holder present. Any discrepancies with funds or name match is subject to cancellation at hotel discretion without notice.
You agree that your liability for all charges during your stay is not waived and agree to be held personally liable in the event that the indicated person, guest, company, visitor, association or credit card issuer fails to pay for any part and/or the full amount of accrued charges. California Penal Code § 484-502.9.
PROPERTY RIGHTS, LIABILITY, AND COMPLAINTS
This property is privately owned and management and reserves the right to refuse service to anyone without refund.
The Hotel is not responsible for accidents/injury to any guests/visitors including personal items.
Guest Complaints must be in writing and submitted within one hour of incidence; if regarding an issue outside your Guest Room or within the first 30 minutes from check-in time stated on Guest Registration Form; if it pertains to your Guest Room. Responses, actions and/or adjudication are provided within 3 business days or sooner. All forms must be submitted during your visit and in person with Hotel Front Desk – NO exceptions.
Our Terms and Conditions may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by these terms and conditions, you should contact us immediately via telephone at (562)238-8755 or firstname.lastname@example.org.